Operation Manager
Al-Futtaim
Riyadh, SA
منذ 20 يوم

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives.

Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get?

The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees.

You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas.

Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

Come join us to live well, work better, and be the best.

JOB PURPOSE (Overall Objective)

  • Leading a team of Area Managers to oversee and manage all aspects of store operations, establishing high levels of in-store standards;
  • customer care & service and effectively managing all budgeted resources to secure agreed growth and profitability targets.

    JOB PRINCIPAL ACCOUNTABILITIES and JOB CONTENT

    Profitability Targets :

    Agree and implement the sales growth and profitability strategy set by the Regional Office. Participate in the budgeting process and agree on targets for the business.

    Based on the agreed targets, receive feedback from the different Area Managers and functions, Lead and define the operational plan for the stores and monitor adherence to the plan so as to achieve the agreed budgets.

    Store Operations :

    Oversee all aspects of store operations and ensure consistent delivery of high in-store standards in all markets. This will include store coverage, customer feedback, merchandising standards and implementation of in-

    store activities and promotions etc. The job holder will receive regular reports from Area Manager’s about sales performance and trading related issues with the objective of giving specific feedback to the Senior OPs Manager.

    The job holder is responsible for controlling operating costs and expenses, responding to market dynamics, achieving customer service standards and targets & implementing corrective action when and where required.

    Marketing :

    Ensure local marketing activity is implemented for all KSA locations and that all competitor activity is monitored and reported on.

    Utilise all feedback from corporate level initiatives to respond to customer feedback and brand perceptions

    Stock Management :

    Agree with the buying team store stock holding targets. Ensure that product ranges are correctly displayed in-store and that there is good communication between the buying team and stores.

    Provide timely feedback on both over-stocks and shortages to the buying team.

    Inventory Management :

    Supervise and ensure that stores adhere to agreed store stock holding targets, inventory levels and the correct procedures relating to product handling.

    Ensure that all processes & methods for scanning, storing and the delivery of merchandise are followed. Review and suggest process improvements to the General Manager where required, with the objective of minimizing shrinkage through poor handling and stock loss.

    Human Resource Management :

    Work closely with the HR Business Partner to implement the defined recruitment and staffing plan for all stores as per the agreed manpower budget.

    Ensure that staffing requirements for peak trading are adequately planned. Review the development needs of staff and store management and ensure training plans are implemented.

    Perform interim and annual appraisals as required.

    New Store Development / Refurbishment & Business Development :

    To supervise and co-ordinate all aspects of new store openings and refurbishments ensuring that agreed standards are achieved, municipality regulations are adhered to, budgets are met and the project plan is prepared with timescales completed.

    The job holder will ensure that the project runs on schedule, in line with agreed specifications and that progress is monitored.

    Identify and negotiate opportunities for Institutional or Wholesale sales.

    Identify and discuss with the Senior Operations Manager opportunities and locations for new & existing stores.

    Communication :

    Prepare feedback and present reports to the management team regarding sales and margin performance of stores, marketing information and analysis of opportunities as well contributing to the development of short & long term strategies for the brand.

    A. KEY RESULT AREAS :

    Achievement of business targets

    Stock loss target

    Brand awareness and market penetration

    New opportunities identified and converted.

    Management feedback report

    B. QUALIFICATION, SKILLS & EXPERIENCE : (Identify the recruitment specifications needed to perform this job at fully

    acceptable level).

    Special Job Knowledge / Skills (If any) : University Degree - minimum qualification

    Post graduate degree in management or retail management- an advantage

    Minimum 5 years of retail management experience

    C. COMPUTER KNOWLEDGE : Required for the job :

    Required for the job :

  • MS Office(Word / Excel / PowerPoint / Project)
  • Point of Sale experience
  • SAP would be an additional advantage
  • D. COMPETENCY PROFILE :

    Communication / Man Management / Interpersonal / Analytical / Planning & Organising / Decision Making / Conflict Management / Initiative / Assertiveness

    We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

    Before you click apply : Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-

    crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities.

    We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

    As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process.

    We make every effort to review and respond to every application.

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