Service Monitoring & Control - Shared Services
RealtyMonk
Riyadh
منذ 22 يوم

Pre-requisite :

Will be working with a UK Company Payroll.

  • Candidate must be willing to join in short notice 30 Days.
  • Can work in Riyadh, Saudi Arabia with one of the largest Islamic bank on renewable annual contract.
  • Pay in USD 5500 -6000 USD take home monthly salary.
  • Accommodation to be arranged by own.
  • Tickets two and fro by Company with 2 dependents including wife and 1 child.
  • Having valid passport with minimum more then 6 month validity.
  • Position Title : Senior Business Analyst, Service Monitoring & Control

    Reports to : Director Service Monitoring & Control

    Department Operations Excellence

    Function (Group) : Shared Services

    JOB PURPOSE :

  • AS-IS analysis, Service Monitoring & Control, Operations Excellence, Shared Services
  • Documenting business requirements for implementation of KPI and service dashboards for Bank Shared Services.
  • Assist business units in continuous service improvement by sourcing metrics that cover customer satisfaction, service quality, operational throughput rates, individual and team productivity, and error and rework
  • Project manages vendor development of dashboards.
  • Liaise with the Business Intelligence Competency Center (BICC), and IT Business Relationship Management (BRM) team to coordinate delivery of business intelligence and end-to-end service dashboards.
  • Support Shared Services business units in ongoing maintenance of service dashboards to reflect changes in business processes and systems that impact end-to-end service models.
  • Support business units and procurement in development of service monitoring tool sets to cover new managed service (outsourced) environments.
  • Audit service monitoring and control dashboards to ensure they accurately reflect current services delivered vendors in managed service environments.

    Scope covers general services and service level agreements (SLAs).

  • Support incident management and service recovery functions by rapidly developing interim service monitoring measurements.
  • KEY ACCOUNTABILITIES :

  • Develop Business Requirements for Service and KPI Dashboards.
  • BICC and BRM Program and Stakeholder Management
  • Co-Manages vendor relationships at Tender and Contract / SLA development stages; and on-going service delivery.
  • Documentation
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    قَدِّم طلبك ترشيحك
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