Head of Customer Experience
Michael Page
Saudi Arabia,Makkah,Jeddah
منذ 2 يوم
source : drjobs.ae
  • Proven leadership abilities
  • Gravitas and strong influencing skills (indirect) and ownership skills (direct).
  • Credibility to deal with external stakeholders
  • Understanding of social media customer care
  • A strategic mind with the ability and willingness to get involved at the ground level
  • Willingness to get in the trenches alongside front-line staff and understand the detail of making bookings, changing bookings, handling cancellations
  • Passion around being customer-centric
  • High level of tolerance (problem solving skills and conflict resolution)
  • Ability to deliver a positive customer experience
  • Experience of developing, delivering and maintaining a culture of service
  • Experience in working with Navitaire platform (preferred)
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