Senior Portfolio Manager
SITA
Jeddah, Saudi Arabia
منذ 8 ساعات

PURPOSE

  • Our Commercial & Customer Engagement team putsthe customer at the centre of everything we do by proactively detecting andaddressing issues that could cause the customer harm or dissatisfaction,ensuring regulatory needs are met while enabling business goals;
  • and if thereis an issue, we remediate quickly and accurately, implementing solutions thateliminate reoccurrence.

    You will be accountable for drivingmulti-year programs within the customer account while ensuring the Business asUsual activities are being maintained.

    When there are operational events, you willlead the remediation activities and interaction with the customer. You will build strong relationships withinall levels of the customer organisation to understand their drivers andpain-points which you can develop into a roadmap for improvement and futureprojects.

    KEY RESPONSIBILITIES

  • Build multi-year program ofinitiatives with customer and work within CHAMP and customer organisations todeliver effectively
  • Build and maintain effectiverelationships with customer stakeholders
  • Effectively manage overallaccount in terms of delivery of new initiatives, business as usual (BAU) andprojects
  • Partner with assigned stakeholdersto identify major obstacles and influence global teams to define and implementscalable solutions
  • Ensure timely tracking andreporting of issues and solutions developed to effectively address issues
  • Ensure identified issues areescalated to the appropriate CHAMP resource and addressed effectively and in atimely manner
  • Lead the implementation andexecution of identified solutions; represent CHAMP on all project steeringcommittees
  • Provide leadership andgovernance over key program requirements; ensuring there is adequateaccountability, ownership and progress on all initiatives and requirements.
  • Direct remediation efforts of anykey breakdowns with a clear understanding of the extent of customer impacts andfinancial loss to the company.
  • Partner with technical andfunctional groups in defining system and process solutions towards preventionefforts as well as understanding of overall control environment.
  • Be the trusted advisor for thebusiness leaders for all matters related to operational excellence andinfluence product and process design to prevent breakdowns in the future.
  • Travel required within theKingdom and to CHAMP locations.
  • EXPERIENCE

  • 10 years relevant business experience in large scale Program Management.
  • KNOWLEDGE & SKILLS

    Strong knowledge of air cargo supply chain management

    Strong program management, project management, relationship management, and analytical skills

    Passion for customer excellence

    Arabic Language essential

    Excellent English communication skills (written, verbal and presentation)

    Excellent active listening skills

    Strong ability to communicate a compelling story at executive levels. Need to have the ability to work with senior stakeholders to highlight status and actionable goals for success of the program

    Demonstrated creative and innovative thinking capability

    Strong relationship management skills with the ability to influence without authority

    Ability to learn quickly and with a strong track record of delivering within promised deadlines and with highest quality

    Ability to understand large complex processes and translate technical process jargon into simpler messages suited for all levels of the organization

    Strong focus on execution and attention to detail.

    Knowledge of operational risk, operational excellence and other key control and compliance policies

    Demonstrates excellent interpersonal skills including collaborating and influencing abilities with proven ability to operate successfully in a matrix organisation.

    Proven ability to successfully implement change management initiatives

    CORE COMPETENCIES

  • Adhering to Principles & Values
  • Creating & Innovating
  • Customer Focus
  • Results Orientation
  • Teamwork
  • Communication
  • Impact & Influence
  • Leading Execution
  • Developing Talent
  • Managing Performance
  • EDUCATION & QUALIFICATIONS

  • At least Bachelor degree level or equivalent in a technical, business or marketing discipline; Masters degree preferred.
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