Job Description Job Summary : to provide and process information in response to product quality inquiries, product quality concerns for Battery Cells, Battery Packs, Automotive Electronics, and managing product quality performance.
Job Tasks / Responsibilities
Develop and maintain a positive relationship with customer plant warranty personnel.
Respond to both formal and informal customer complaints / concerns.
Obtain, evaluate, and manage reporting of all relevant information to handle quality inquiries and complaints via Action Tracker, Open Issues Lists, Corrective Action Reports (CARs) and / or Problem Reports (PRs).
Coordinate root cause analysis and verify corrective action(s) effectiveness (provide process and customer support to internal team and plants design and production organizations).
Communicate with corporate and plants on a regular basis to promote rapid response on customer complaints / concerns.
maintain customer quality reports for product complaints / concerns quality metrics (i.e. PPM, C or R / 1000, incident pareto, etc.
and quality incidents; and communicate information to internal team and plant teams.
Conducts initial fault analysis of field (warranty and 0km) failures.
Document and track status of all customer concerns via 8D process and / or customer specific report format.
Report quality investigation results in a clear, concise and timely manner to the appropriate staff and customer contact(s).
Job Requirements JOB REQUIREMENTS
Bachelor’s Degree in Engineering required.
Experience with specific customer production quality processes and systems.
Demonstrated ability to work well in a cross-functional team.
Working knowledge of 8D or other problem solving methodology.
Able to interpret engineering specifications, requirements and drawings.
Excellent verbal and written communication skills, interpersonal skills, planning, and the ability to monitor and shuffle activities according to priorities.
Skills Required Customer Service Orientation People Skills QMS 8D Ability to read and interpret mechanical drawings Benefits Medical Insurance Flight Tickets Family Benefits