Part-time on-site support IT specialists
D-Ploy
Saudi Arabia,Makkah,Jeddah
منذ 6 يوم
source : drjobs.ae

Ensuring smooth IT operations

LAN, WLAN, internet, email, VPN, telephone, printer, etc.)

On-site 1st and 2nd level support as well as procurement of hardware and software and supplier control

Recording, qualifying and processing customer inquiries via various communication channels (e.g. ticket system).

Processing of fault reports and service requests in accordance with ITIL

Delivery and connection of the HW as well as instruction of the users (HW, Windows)

Implementation and support of remote access solution (VPN)

Troubleshoot network elements such as ISP circuits, firewalls, network switches, wireless devices, and phone systems

Instruction and support of IT users in the use of office applications and workplaces

Documentation and further development of processes, reports

In multitasking to be ready to adapt the work priorities to the needs of the customers

Implementation, maintenance and documentation of IT processes as well as server, network and IT security administration

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