Ensuring smooth IT operations
LAN, WLAN, internet, email, VPN, telephone, printer, etc.)
On-site 1st and 2nd level support as well as procurement of hardware and software and supplier control
Recording, qualifying and processing customer inquiries via various communication channels (e.g. ticket system).
Processing of fault reports and service requests in accordance with ITIL
Delivery and connection of the HW as well as instruction of the users (HW, Windows)
Implementation and support of remote access solution (VPN)
Troubleshoot network elements such as ISP circuits, firewalls, network switches, wireless devices, and phone systems
Instruction and support of IT users in the use of office applications and workplaces
Documentation and further development of processes, reports
In multitasking to be ready to adapt the work priorities to the needs of the customers
Implementation, maintenance and documentation of IT processes as well as server, network and IT security administration
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