VMware Virtualization Specialist
CC Staffing International
Saudi Arabia,Eastern Province,Dammam
6d ago
source : drjobs.ae

Duties and Responsibility

  • Opening, updating and reporting on customer cases opened through ticketing system.
  • Apply basic technical support skills to handle customer incidents and case resolution
  • Communicate technical issues to both internal and external customers quickly in a fast-paced customer critical environment
  • Notify all necessary individuals of ongoing issues and problem resolution; share all knowledge of problem resolution
  • Understand VCE’s technical communication structure and sometimes participate in virtual team training and product knowledge sharing meetings
  • Help to create and maintain eService applications such as Chat, Knowledgebase content, Support forums, etc.
  • Validate technical information and issues early warnings and shares information as needed.
  • As a 24X7X365 organization, shift work, holidays and on-call responsibilities will be required.
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