An exciting opportunity is available in Rowad Global Packaging Company for a Sr. Supervisor, Customer Service Based in Dammamand will report directly to Sales & Marketing Manager
About the role :
Lead a team to work as a support to sales by providing high class services to achieve customer satisfaction, which could differentiate us from the competition
you will be responsible to :
Lead the department to achieve highest level of customer satisfaction.
Achieve dispatch target as per budget.
Manges record keeping of customers (complaints / sampling / Dr&Cr notes.).
Trouble shooting of issues as advised by commercial.
Feedback to sales team regarding existing / new orders, shipment, documentation, etc.
Identify and assess customers’ needs to achieve satisfaction
Ensure timely delivery in coordination with planning and supply chain department.
Manage documentation related agents’ commissions and sales rebates.
Regular interaction with Accounts to maintain credit exposure, providing support to keep overdues under control.
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed.
About You :
Minimum Qualification :
Bachelor’s Degree in commerce or Business.
Minimum Experience :
6 Years working experience in customer services , preferable as a team leader
Required Skills :
Industry, Market and Product Knowledge
Sales Closing and Agreements
Proficient in using SAP / ERP system, MS excel / word / Power point
Knowledge of shipping / bank documents / LC terms, etc.
Proven customer support experience
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively
Ability to work under pressure