Sr Supervisor, Customer Service
Cristal Global
KSA, Dammam
منذ 5 يوم

An exciting opportunity is available in Rowad Global Packaging Company for a Sr. Supervisor, Customer Service Based in Dammamand will report directly to Sales & Marketing Manager

About the role :

Lead a team to work as a support to sales by providing high class services to achieve customer satisfaction, which could differentiate us from the competition

you will be responsible to :

  • Lead the department to achieve highest level of customer satisfaction.
  • Achieve dispatch target as per budget.
  • Manges record keeping of customers (complaints / sampling / Dr&Cr notes.).
  • Trouble shooting of issues as advised by commercial.
  • Feedback to sales team regarding existing / new orders, shipment, documentation, etc.
  • Identify and assess customers’ needs to achieve satisfaction
  • Ensure timely delivery in coordination with planning and supply chain department.
  • Manage documentation related agents’ commissions and sales rebates.
  • Regular interaction with Accounts to maintain credit exposure, providing support to keep overdues under control.
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed.
  • About You :

    Minimum Qualification :

    Bachelor’s Degree in commerce or Business.

    Minimum Experience :

    6 Years working experience in customer services , preferable as a team leader

    Required Skills :

  • Industry, Market and Product Knowledge
  • Sales Closing and Agreements
  • Relationship Management
  • Proficient in using SAP / ERP system, MS excel / word / Power point
  • Knowledge of shipping / bank documents / LC terms, etc.
  • Proven customer support experience
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • Ability to work under pressure
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