Service Manager
Cognizant
Riad, Saudi Arabia
منذ 17 ساعات
source : PostJobFree

Responsible for making sure that business relation within the organization are managed to enable delivery of ICT services

Lead and direct team to make sure that the service level agreements

SLA and operational level agreements OLA are in place for both internal and external teams Make sure that all contracts carry out processes to ITIL standards

Liaise with all other IT service functions to make sure that services are maintained

Manage the day today delivery of products

Plan and make sure the testing and deployment of releases

Deliver new functionality required by the business while protecting the integrity of existing services

Make sure that the service assets and configuration items are properly controlled and that accurate and reliable information about assets is available when needed Qualification and Experience

Bachelors in Computer Science Engineering or a related field

5 Years’ experience with minimum 2 years as or similar role

Knowledge of diagraming tool such as Gliffy MS Visio etc

LI-CTSAPAC

Responsible for making sure that business relation within the organization are managed to enable delivery of ICT services

Lead and direct team to make sure that the service level agreements

SLA and operational level agreements OLA are in place for both internal and external teams Make sure that all contracts carry out processes to ITIL standards

Liaise with all other IT service functions to make sure that services are maintained

Manage the day today delivery of products

Plan and make sure the testing and deployment of releases

Deliver new functionality required by the business while protecting the integrity of existing services

Make sure that the service assets and configuration items are properly controlled and that accurate and reliable information about assets is available when needed Qualification and Experience

Bachelors in Computer Science Engineering or a related field

5 Years’ experience with minimum 2 years as Service Manager or similar role

Knowledge of diagraming tool such as Gliffy MS Visio etc

Travel : No

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