Ensures that repairs are carried out within promised delivery time & estimated cost. Avoids unnecessary replacement of spare parts.
Orders and follows up parts orders with Parts Department.
Inspects & test drives vehicle on which repairs are performed.
Returns those vehicles failing the quality control inspection to the technician who performed work.
Provides the servicing technician with an accurate description of the reasons for returning the vehicle to them & assist / guide him to solve the problem.
Conducts OJT for his group technicians.
Proper utilization of service facilities e.g. equipment, SST. Manuals, .etc.
Ensures that proper maintenance is carried out on equipment, assigned to his group.