Guest Services Agent
Jeddah Marriott Hotel Madinah
Saudi Arabia,al-Madinah,Al Madinah
منذ 4 يوم
source : drjobs.ae

Process all guest check-ins, check-outs, room assignments, and room change / late check-out requests. Secure payment; activate / reissue room keys.

Ensure rates match market codes, document exceptions. Verify / adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room.

Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns.

File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports.

  • Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns;
  • follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests / visitors. Count and secure bank at beginning and end of shift.

    Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft.

    بلغ عن هذه الوظيفة
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    قدِّم طلب ترشيحك
    بريدي الالكتروني
    بالضغط على "واصل" ، أعطي موافقة neuvoo على معالجة بياناتي وإرسال تنبيهات إلي بالبريد الإلكتروني ، على النحو المفصل في سياسة خصوصية لـneuvoo . يجوز لي سحب موافقتي أو إلغاء الاشتراك في أي وقت.
    واصل
    استمارة الطلب