Technical Support Specialist
Saudi Business Machines Limited
Saudi Arabia,Khobar
1d ago
source : Monster

Responsibilities :

  • Assist users to identify and correct hardware and software problems.
  • Assist in the installation of hardware updates, upgrades or fixes
  • retrieval of equipment for maintenance / repair and delivery of new / repaired equipment.
  • Participate in hardware / software rollout.
  • Perform any related task.
  • Perform technical study & recommendation report.
  • Adhere to ITIL service management process & service level agreement.
  • Transfer of related knowledge / skills to RC staff.
  • Minimum Experience :

  • Capable of installing, troubleshooting, and repairing (at the component level) any personal computer in the RC inventory.
  • Skilled in remotely installing, upgrading, troubleshooting, and repairing (at the component level) any personal computers in the RC inventory.
  • Skilled at installing and troubleshooting desktop PC operating systems (windows XP / vista / win7 / win8), network client software, peripherals with software, drivers, and office applications such as Microsoft Office etc.
  • Must be MCSA Windows 7 certified.
  • Experience with mobile devices software troubleshooting (iOS, Android, Windows Phone).
  • Knowledge in LAN / WAN troubleshooting.
  • Experience with image deployment in enterprise environment.
  • Having a good level of communication skills.
  • Having a valid Saudi driving license.
  • Years of Experience Required :
  • 3 - 8 yearsexperience within the same field.

    Additional Functional / Technical competences & required level :

  • Industry knowledge.
  • Budgeting & Financial Skills.
  • Multi-tasking / Problem Solving Skills.
  • Analytical Skills.
  • Coaching & Mentoring.
  • Apply
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