Royal Service Agent
Fairmont Hotels and Resorts
2d ago
source : HireeJobsGulf

Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional As a Royal Service Agent effective and engaging communication is the key when speaking to fellow Colleagues and Guests Summary of Responsibilities Reporting to the RS Manager responsibilities and essential job functions include but are not limited to the following Consistently offer professional friendly and engaging service Process all external and internal calls either by redirecting calls or assisting the caller Take ownership of the callers request and ensure follow up according to the hotels standards Have a sufficient working knowledge of all departments in particular Housekeeping Front Office and Engineering Maintain and monitor the Royal Service software system Serve as a liaison for Guests requiring information relating to all aspects of the hotel Handle and distribute faxes voice messages and written messages for internal and external Guests Have full knowledge of the hotels emergency procedures Follow department policies procedures and service standards Follow all safety policies Other duties as assigned REQUIREMENTS Qualifications Previous customer related experience an asset Must possess outstanding guest services skills and sophisticated verbal communication skills Computer literate in Microsoft Window applications required Strong interpersonal and problem solving abilities Highly responsible reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively with fellow colleagues as part of a team Ability to focus attention on guest needs remaining calm and courteous at all times Physical Aspects of Position include but are not limited to Frequent sitting throughout shift Occasional standing kneeling pushing pulling lifting

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