Onsite Support Engineer - Freelance
D-Ploy
Saudi Arabia,Al Khobar,Al Khobar
6d ago
source : drjobs.ae
  • Maintain the integrity of all computer workstations and associated software within the organization
  • Act as the main point of contact for employees who are experiencing computer issues
  • Ongoing maintenance and future planning needs of the company's desktop infrastructure
  • Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency
  • Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
  • Resolve software, hardware and device issues reported by the end users
  • Installation, configuration and ongoing usability of desktop hardware and software
  • IT support relating to technical issues involving Connect client
  • Support services for Client standard technologies including basic troubleshooting of Exchange and adds / moves / changes for AD accounts
  • Work with the project management team on PC builds and network equipment deployments
  • Troubleshoot PC connectivity issues

  • Troubleshoot network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system
  • Installation of packaged software and authorized 3rd party software
  • Remote access solution (VPN) implementation and support
  • Document and update the local client environment
  • Escalate service issues when required
  • Communication with customers / end users as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Monitor network performance for availability, utilization and latency. Take the appropriate measures to resolve throughput issues, escalating to the support team as required
  • Oversee the maintenance and tracking of assets
  • Business Continuity & Disaster Recovery testing
  • Advise and train staff on computer operations and software applications
  • New staff on-boarding participation
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